Test Director Problems

For those of you who have successfully installed Mercury's Test Director, and have it die suddenly, you need to check the IIS/NTFS permissions. (Note, for those of you asking questions, you should read all four pages of comments - there are various questions and answers given throughout the comments, and you will be able to get your answer quicker than waiting for someone to see your question)

Test Director uses the IIS IUSR_SERVERNAME user by default, and if you haven't set your permissions correctly on your directories, this user will not have access to the files.
To see if this is the problem or not, go to the IIS Manager and the TDBIN directory, then choose directory security (make sure it is on anonymous access only) and edit the anonymous user to be the local Administrator account (type in the password).
Then try accessing your server again. If this works, then you know it is a permissions issue, and you should probably go change the anonymous user back to the IUSR_XXXX account, and fix the directory/NTFS permissions to allow the IUSR_XXX user access to the necessary Test Director directories.
For the record/search engines:
The error I got when I had this problem was:
Error in parameter: [TDsrvURL]
Error: Server is not initialized
Press OK to continue or CANCEL to close application
Not the most intuitive error message in the world

Posted by Jon Daley on November 17, 2004, 9:45 am | Read 45287 times
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Comments

I moved my TD 8.0 DB to a new server. I also shutdown the TD server and moved the machine to a new network and powered it up. The applicaton comes up but now I get RPC server not found errors. I thought I could configure the new DB connection info via the Administration page but I can't get past the RPC errors. What am I doing wrong? Thanks! kirk

Posted by Kirk on July 8, 2006, 4:08 pm

I am trying to install TestDirector 7.6 SP2 on Windows XP Sp2 machine with MS Access 2000 as database. IIS Server running fine. I installed TD 7.6 successfully. But when I click Test Director link, it runs all the plugin scripts and shows a pop up error message saying "RPC Server Unavailable". And Also I do not see any test demo db under the left drop down. I see under Adminstrator tools > Services, all the RPC related services are running fine. Please let me know how to solve this problem. Any help is highly appreciated.

Posted by kumar on July 15, 2006, 6:41 pm

I really don't know very much. Test Director appears to be very hard to set up, and keep running if anything ever changes on the server.

Some of the information I posted above is from Mercury's technical support (877-837-8457), and some was from my own poking around.

My goal was to merely get it running so we could extract the data and put it into a system that would actually work (ie. text documents), which seems to be vastly superior to Test Director.

Posted by jondaley on July 15, 2006, 8:33 pm

hi, i am trying to install td on my system and unable to do it i getting a msg bad username/password. can anybody help out in solving this problem.

Posted by Durga Anil Kumar on July 27, 2006, 4:00 am

I have TD installed in a server and accessing it from a client machine. I get the following error; setup_a.ini is not opened for editing. Close all connections to TD and try again.. Couldnt figure out why, any insight to this one??

Posted by Karthik on August 1, 2006, 1:11 am

My guess would be that the file is read-only, or the file or one of the parent directories is not giving permission to the TD server. What user is the server running as, and what permissions do the directories have? Can you mark all files and directories as having full control for everyone?

Posted by Jon Daley on August 1, 2006, 6:00 am

hi.. in one computer when i click on the t-d adress i get a blank page.. i cant connect to t-d from that computer( it worked before) help..:(

Posted by eran on September 6, 2006, 4:28 am

But you can connect from other computers? The client-side java machine is probably broken.

I would first try cleaning the cache, and making sure that all of the locally installed TD stuff is gone - I forget what the directory name is, "Downloaded" or "Installed" apps or something in the windows directory, maybe in the "local settings" directory inside "Documents and Settings". I don't know if TD requires java downloaded from Sun or Microsoft, or if it comes with everything it needs. If you have a Java Run Time Engine installed on that system, maybe it needs to be upgraded (or maybe removed).

Are there any errors in the IIS or tomcat logs?

Posted by jondaley on September 6, 2006, 6:10 am

o.k its working now. the problem was activx what u need to do is: earse the file called "load class v2" in the winntdownloaded program files and thats it. thank u jondaly for your answer

Posted by eran on September 19, 2006, 7:51 am

hi i have installed TD 7.2 on win XP Prof , but when i click on FULL TEST DIRECTOR option it goes on the next screen where it shows alll those progress bar like download web interface in progress......... download user interface in progress......... . . . and nothin happens and it shows 0 % progress pleas help me

Posted by jitu on October 4, 2006, 4:13 am

Posted by jitu on October 4, 2006, 4:14 am

Did you read through the previous solutions?

You should try that before posting.

My first guess would be to try erasing the downloaded program files directory like "eran" says to do.

Posted by jondaley on October 4, 2006, 5:58 am

i have installed test directive 7.2 also used iis server but it is giving me server not installed as a dialog box plz help me out...

Posted by gaurav on October 8, 2006, 8:34 am

When trying to install TestDirector 7.2 on Windows 2003 Server, "cannot edit registry" msg. is displayed and doesn't allow further installation. Any Solutions ?? Does TD 7.2 runs on W2K 2003, or just works well with W2K ? thanks

Posted by Manoj on November 18, 2006, 4:31 am

Do you have administrative privileges? I have only run it on NT.

Posted by jondaley on November 19, 2006, 8:41 pm

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