I bought 6 Seagate hard drives from Amazon and Newegg, and both companies sent me drives that already had half their warranty expired.
Amazon, after waiting for the customer support guy to handle 5 simultaneous chat sessions, and so was quite slow at responding, did send out a mailing label with no restocking fee.
Newegg took a half hour on hold before they answered, and initially said that there is a 3 year warranty. I pointed out that there was only two years left on the warranty, so even if it were true that Seagate only offered a three warranty (which they don't - they have 5 year warranties on their drives currently), this drive is still partially expired. She then said that she could not accept a return because, "Unfortunately, we are unable to make the changes since the warranty was provided by the manufacture directly." I asked if she was authorized to refuse a warranty claim and she said she would be sending an RMA form shortly. She did, after request, provide a return shipping label and removed the restocking fee.
While on hold with the online chat folks, I called Seagate on the phone, and after waiting maybe 5 minutes on hold, got an English speaking person who offered to send out an email where I can take a picture of my invoice, with the appropriate serial numbers, and said that "usually, not always" they would update the warranty date.
She said that often vendors keep the items on the shelf and sell them with expired warranties. So - now I know to always check the warranty right when I get it.
It's irritating that companies sell old devices without mentioning that on their product specifications page.
Posted by
Jon Daley on
March 18, 2011, 11:39 am
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